Live AI Lab / Local government customer service

Council Service Request Assistant

Suggest the right category and routing for resident requests, with the details staff need.

Before you start

  • This demo uses synthetic data only. It is not connected to any customer's systems.
  • Please don't enter personal information. Questions are sent to our AI model provider to generate answers; we keep only redacted summaries for the session (deleted within 24 hours) — see the AI demo notice.
  • You can ask up to 6 questions per session. Nothing you type is sent to our sales team.

This check helps keep the demo available and affordable for everyone.

Want this on your own data?

A small paid pilot starts with a 15-minute discovery call. We'll tell you honestly whether it's a good fit.

Discuss a 15-min pilotGenerate a draft pilot outline

How it works

The problem

Customer service teams triage high volumes of requests and lose time to mis-routing and missing details.

What it does

  • Suggested category with confidence
  • Lists the information staff still need
  • Draft ticket for staff approval

Steps

  1. Classifies the request against the service catalogue
  2. Retrieves intake rules and routing team
  3. Prepares a draft — nothing is submitted

Guardrails

  • No legal advice or regulatory determinations
  • Never asks for a precise home address
  • Fictional council area

This demonstrates a workflow using synthetic data. Results are examples, not outcomes measured at any organisation. A pilot measures results on your own approved data.